Careers
Do you want to build the next big cashback rewards app? 💸
Do you want to help create a fun new income stream for young people around the world? 🌍
Apply for a job with Bitback!
Open Positions
Customer Happiness Lead (or Specialist)
Location: Ghana, Remote
Type: Contract
Duration: 6 months (possibility of extension)
Start Date: mid to late March 2021
About Bitback
Bitback, a Techstars portfolio company (20') and former IDEO CoLab resident (19'), is a cashback rewards platform that aims to put money back into the pockets of young people across Africa and around the globe. Users earn cashback rewards for each and every purchase they make from their favourite retailers through the app. Merchants and service providers are able to reach and retain key consumers through special offers and rewards. Our vision is to create new income streams for young people and fuel their entrepreneurial spirits. Bitback’s platform will be launching in Ghana early in 2021. Bitback is a Canadian company.
At Bitback, we have remote working in our DNA - Bitback was created while the co-founders were travelling in South Africa, built in Southeast Asia, iterated on in San Francisco, tested in Kampala, and incubated in Berlin. We are a member of Pledge 1% where all employees are expected to donate 1% of time to causes they are passionate about.
We also pride ourselves on our 6 core values and we expect all employees to embody these values in their actions and attitudes. This includes:
Do the right thing 💚
We believe in doing the right thing even when it's the more difficult path. Learned from and inspired by the outstanding team at Left.
Make your own luck 🔥
We believe that even the most unexpected outcomes can become possible when you put yourself out there. Inspired by this talk from Y Combinator.
Embrace randomness 🎲
Be on the lookout for convergences. You never know when a chance encounter could result in a change in direction or a new pathway.
Make magic ✨
We believe in creating magical and memorable experiences for users and those you love by surprising and delighting them.
Diversity is strength ✊🏿 ✊🏽 ✊🏾
We believe that the whole is greater than the sum of its parts. We respect all cultures, genders, and backgrounds.
Have fun! 💃🏽🕺🏽
Life is short, so above all things, we want you to enjoy it. That's why we have an adventure first (remote first) policy.
Job Description
As the Customer Happiness Lead or Specialist at Bitback (depending on your experience), you’ll have the opportunity to lead our customer support and happiness efforts in advance of our launch in Ghana. You’ll be responsible for providing outstanding support to our mobile app users and merchants. This will include managing inbound support requests from users and merchants through multiple channels such as chat, whatsapp, facebook messenger, email and by phone. You’ll need to be detail oriented to ensure a smooth support experience for users that always ends fully resolved. You’ll also need to build out our help content, spot areas for improvement, collect user feedback, work with the development team to resolve bugs and be the voice of the user within the wider Bitback team. Reporting to the CEO, you’ll be part of a small but savvy team where resourcefulness and tenacity are required.
We need someone who is proactive, helpful, creative and sees the glass as half full who can ensure that Bitback has the happiest users in the world.
Responsibilities
• Provide world-class omnichannel support to the users of our mobile app as well as merchants using our merchant portal; responding to a high volume of user inquiries using Whatsapp, Facebook Messenger, phone, chat, or email
• Become an expert on all things related to Bitback while gaining a thorough understanding of the entire customer journey
• Identify uniquely local marketing opportunities aligned with business objectives (i.e. partnerships, major events, seasonal moments, etc.) and deliver campaigns against these
• Own regional content creation by crafting individual market/regional-specific content in partnership with key partners and merchants
• Run A/B tests across marketing channels including emails, landing pages, google play page, digital ads, and print to grow user acquisition
• Develop multi-channel marketing campaigns to drive user acquisition for the mobile app (i.e. coordinated social media contests, digital ads, radio ads)
• Optimize marketing spend/ROI across paid social (Facebook, Instagram, Twitter, TikTok), influencers, and offline (radio, print, television, flyers)
• In collaboration with the Merchant Sales & Success Manager, develop multi-channel marketing campaigns to drive merchant acquisition (i.e. blog posts, case studies, white papers, re-engagement campaigns)
• Develop strategies to increase organic reach through link building, content creation, social media and strategic partnerships
• Create and manage a content calendar across all social media channels to support both consumer and merchant acquisition
• Support and mentor junior team members in the development of digital content
• Write case studies to showcase the value proposition of Bitback to merchants
Requirements
• At least 4+ years of digital marketing experience preferably in a fast-paced startup environment
• Self-driven with the ability to thrive in a fast-paced environment with a high degree of ownership
• Experience developing marketing funnels for digital products such as mobile applications
• Bachelor’s degree in Marketing, Business, or equivalent professional experience
• Extremely analytical with strong communication skills, able to efficiently analyze data sets and distill results into actionable insights that drive our marketing strategy
• Passionate about the product and able to communicate effectively with our target audiences
• Strong understanding of marketing analytics and campaign performance measurement, and experience with analytics tools (Mixpanel, Sendgrid)
• Basic knowledge of organic acquisition skills: search engine optimization, webinars, lead generation tactics
• Landing page optimization, conversion rate optimization experiments, and running A/B test experiments in the marketing funnel
• Ability to develop comprehensive data-driven marketing plansHistory of over-achieving
• You are resourceful and able to multitask, prioritize, and manage time effectively
• Fluent in English
• Excellent verbal and written communications skills
Bonus Experience
• Experience in e-Commerce, retail or fintech
• Entrepreneurial experience as startup founder, business owner, or early team member in a hyper growth business
What's in it for you?
• Opportunity to work on an exciting Canadian startup with global impact
• Competitive salary
• Opportunity to be hired on afterwards to the team
How to Apply
Do you want to build the next big cashback rewards platform? Do you want to help create a fun new income stream for young people around the world?
If you are interested in this position and think you would be a great fit, please send your resume and a 5 slide pitch deck about you to careers@bitbackapp.com and address the email to “Brianna.” Please do not address the email to "recruiting manager" "sir/madam" or "hiring manager", if you do, it shows us that your attention to detail is a little bit lacking! Do not include a cover letter.
Bitback invites applications from all qualified candidates. Bitback is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal peoples, persons with disabilities, and LGBTQ persons.
Type: Contract
Duration: 6 months (possibility of extension)
Start Date: mid to late March 2021
About Bitback
Bitback, a Techstars portfolio company (20') and former IDEO CoLab resident (19'), is a cashback rewards platform that aims to put money back into the pockets of young people across Africa and around the globe. Users earn cashback rewards for each and every purchase they make from their favourite retailers through the app. Merchants and service providers are able to reach and retain key consumers through special offers and rewards. Our vision is to create new income streams for young people and fuel their entrepreneurial spirits. Bitback’s platform will be launching in Ghana early in 2021. Bitback is a Canadian company.
At Bitback, we have remote working in our DNA - Bitback was created while the co-founders were travelling in South Africa, built in Southeast Asia, iterated on in San Francisco, tested in Kampala, and incubated in Berlin. We are a member of Pledge 1% where all employees are expected to donate 1% of time to causes they are passionate about.
We also pride ourselves on our 6 core values and we expect all employees to embody these values in their actions and attitudes. This includes:
Do the right thing 💚
We believe in doing the right thing even when it's the more difficult path. Learned from and inspired by the outstanding team at Left.
Make your own luck 🔥
We believe that even the most unexpected outcomes can become possible when you put yourself out there. Inspired by this talk from Y Combinator.
Embrace randomness 🎲
Be on the lookout for convergences. You never know when a chance encounter could result in a change in direction or a new pathway.
Make magic ✨
We believe in creating magical and memorable experiences for users and those you love by surprising and delighting them.
Diversity is strength ✊🏿 ✊🏽 ✊🏾
We believe that the whole is greater than the sum of its parts. We respect all cultures, genders, and backgrounds.
Have fun! 💃🏽🕺🏽
Life is short, so above all things, we want you to enjoy it. That's why we have an adventure first (remote first) policy.
Job Description
As the Customer Happiness Lead or Specialist at Bitback (depending on your experience), you’ll have the opportunity to lead our customer support and happiness efforts in advance of our launch in Ghana. You’ll be responsible for providing outstanding support to our mobile app users and merchants. This will include managing inbound support requests from users and merchants through multiple channels such as chat, whatsapp, facebook messenger, email and by phone. You’ll need to be detail oriented to ensure a smooth support experience for users that always ends fully resolved. You’ll also need to build out our help content, spot areas for improvement, collect user feedback, work with the development team to resolve bugs and be the voice of the user within the wider Bitback team. Reporting to the CEO, you’ll be part of a small but savvy team where resourcefulness and tenacity are required.
We need someone who is proactive, helpful, creative and sees the glass as half full who can ensure that Bitback has the happiest users in the world.
Responsibilities
• Provide world-class omnichannel support to the users of our mobile app as well as merchants using our merchant portal; responding to a high volume of user inquiries using Whatsapp, Facebook Messenger, phone, chat, or email
• Become an expert on all things related to Bitback while gaining a thorough understanding of the entire customer journey
• Identify uniquely local marketing opportunities aligned with business objectives (i.e. partnerships, major events, seasonal moments, etc.) and deliver campaigns against these
• Own regional content creation by crafting individual market/regional-specific content in partnership with key partners and merchants
• Run A/B tests across marketing channels including emails, landing pages, google play page, digital ads, and print to grow user acquisition
• Develop multi-channel marketing campaigns to drive user acquisition for the mobile app (i.e. coordinated social media contests, digital ads, radio ads)
• Optimize marketing spend/ROI across paid social (Facebook, Instagram, Twitter, TikTok), influencers, and offline (radio, print, television, flyers)
• In collaboration with the Merchant Sales & Success Manager, develop multi-channel marketing campaigns to drive merchant acquisition (i.e. blog posts, case studies, white papers, re-engagement campaigns)
• Develop strategies to increase organic reach through link building, content creation, social media and strategic partnerships
• Create and manage a content calendar across all social media channels to support both consumer and merchant acquisition
• Support and mentor junior team members in the development of digital content
• Write case studies to showcase the value proposition of Bitback to merchants
Requirements
• At least 4+ years of digital marketing experience preferably in a fast-paced startup environment
• Self-driven with the ability to thrive in a fast-paced environment with a high degree of ownership
• Experience developing marketing funnels for digital products such as mobile applications
• Bachelor’s degree in Marketing, Business, or equivalent professional experience
• Extremely analytical with strong communication skills, able to efficiently analyze data sets and distill results into actionable insights that drive our marketing strategy
• Passionate about the product and able to communicate effectively with our target audiences
• Strong understanding of marketing analytics and campaign performance measurement, and experience with analytics tools (Mixpanel, Sendgrid)
• Basic knowledge of organic acquisition skills: search engine optimization, webinars, lead generation tactics
• Landing page optimization, conversion rate optimization experiments, and running A/B test experiments in the marketing funnel
• Ability to develop comprehensive data-driven marketing plansHistory of over-achieving
• You are resourceful and able to multitask, prioritize, and manage time effectively
• Fluent in English
• Excellent verbal and written communications skills
Bonus Experience
• Experience in e-Commerce, retail or fintech
• Entrepreneurial experience as startup founder, business owner, or early team member in a hyper growth business
What's in it for you?
• Opportunity to work on an exciting Canadian startup with global impact
• Competitive salary
• Opportunity to be hired on afterwards to the team
How to Apply
Do you want to build the next big cashback rewards platform? Do you want to help create a fun new income stream for young people around the world?
If you are interested in this position and think you would be a great fit, please send your resume and a 5 slide pitch deck about you to careers@bitbackapp.com and address the email to “Brianna.” Please do not address the email to "recruiting manager" "sir/madam" or "hiring manager", if you do, it shows us that your attention to detail is a little bit lacking! Do not include a cover letter.
Bitback invites applications from all qualified candidates. Bitback is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal peoples, persons with disabilities, and LGBTQ persons.
Marketing Manager - Ghana
Location: Ghana, Remote
Type: Contract
Duration: 6 months (possibility of extension)
Start Date: mid to late March 2021
About Bitback
Bitback, a Techstars portfolio company (20') and former IDEO CoLab resident (19'), is a cashback rewards platform that aims to put money back into the pockets of young people across Africa and around the globe. Users earn cashback rewards for each and every purchase they make from their favourite retailers through the app. Merchants and service providers are able to reach and retain key consumers through special offers and rewards. Our vision is to create new income streams for young people and fuel their entrepreneurial spirits. Bitback’s platform will be launching in Ghana early in 2021. Bitback is a Canadian company.
At Bitback, we have remote working in our DNA - Bitback was created while the co-founders were travelling in South Africa, built in Southeast Asia, iterated on in San Francisco, tested in Kampala, and incubated in Berlin. We are a member of Pledge 1% where all employees are expected to donate 1% of time to causes they are passionate about.
We also pride ourselves on our 6 core values and we expect all employees to embody these values in their actions and attitudes. This includes:
Do the right thing 💚
We believe in doing the right thing even when it's the more difficult path. Learned from and inspired by the outstanding team at Left.
Make your own luck 🔥
We believe that even the most unexpected outcomes can become possible when you put yourself out there. Inspired by this talk from Y Combinator.
Embrace randomness 🎲
Be on the lookout for convergences. You never know when a chance encounter could result in a change in direction or a new pathway.
Make magic ✨
We believe in creating magical and memorable experiences for users and those you love by surprising and delighting them.
Diversity is strength ✊🏿 ✊🏽 ✊🏾
We believe that the whole is greater than the sum of its parts. We respect all cultures, genders, and backgrounds.
Have fun! 💃🏽🕺🏽
Life is short, so above all things, we want you to enjoy it. That's why we have an adventure first (remote first) policy.
Job Description
Bitback is looking for a Marketing Manager to join our team! You’ll have the opportunity to lead our marketing efforts in Ghana in advance of our launch and beyond. This role must deliver against ambitious business goals which include managing investment efficiency. You must be both analytical and imaginative - understand performance data and derive actionable insights that would optimize our business objectives. You are a self-starter who thrives in a fast paced environment, who can see campaigns through from ideation to execution. Ultimately, you will be responsible for developing uniquely local content for the Ghanaian market that drives the adoption of Bitback by both consumers and merchants. As our marketing manager, you will be essential to the establishment of the Bitback brand in Ghana. Reporting to the CEO, you’ll be part of a small but savvy team where resourcefulness and tenacity are required.
Responsibilities
• Drive marketing strategy for consumers and merchants across Ghana
• Comfortable with end-to-end execution of multi-channel marketing campaigns from ideation to post-campaign analysis including but not limited to budget planning, campaign management, performance tracking, experiments, and optimization
• Identify uniquely local marketing opportunities aligned with business objectives (i.e. partnerships, major events, seasonal moments, etc.) and deliver campaigns against these
• Own regional content creation by crafting individual market/regional-specific content in partnership with key partners and merchants
• Run A/B tests across marketing channels including emails, landing pages, google play page, digital ads, and print to grow user acquisition
• Develop multi-channel marketing campaigns to drive user acquisition for the mobile app (i.e. coordinated social media contests, digital ads, radio ads)
• Optimize marketing spend/ROI across paid social (Facebook, Instagram, Twitter, TikTok), influencers, and offline (radio, print, television, flyers)
• In collaboration with the Merchant Sales & Success Manager, develop multi-channel marketing campaigns to drive merchant acquisition (i.e. blog posts, case studies, white papers, re-engagement campaigns)
• Develop strategies to increase organic reach through link building, content creation, social media and strategic partnerships
• Create and manage a content calendar across all social media channels to support both consumer and merchant acquisition
• Support and mentor junior team members in the development of digital content
• Write case studies to showcase the value proposition of Bitback to merchants
Requirements
• At least 4+ years of digital marketing experience preferably in a fast-paced startup environment
• Self-driven with the ability to thrive in a fast-paced environment with a high degree of ownership
• Experience developing marketing funnels for digital products such as mobile applications
• Bachelor’s degree in Marketing, Business, or equivalent professional experience
• Extremely analytical with strong communication skills, able to efficiently analyze data sets and distill results into actionable insights that drive our marketing strategy
• Passionate about the product and able to communicate effectively with our target audiences
• Strong understanding of marketing analytics and campaign performance measurement, and experience with analytics tools (Mixpanel, Sendgrid)
• Basic knowledge of organic acquisition skills: search engine optimization, webinars, lead generation tactics
• Landing page optimization, conversion rate optimization experiments, and running A/B test experiments in the marketing funnel
• Ability to develop comprehensive data-driven marketing plansHistory of over-achieving
• You are resourceful and able to multitask, prioritize, and manage time effectively
• Fluent in English
• Excellent verbal and written communications skills
Bonus Experience
• Experience in e-Commerce, retail or fintech
• Entrepreneurial experience as startup founder, business owner, or early team member in a hyper growth business
What's in it for you?
• Opportunity to work on an exciting Canadian startup with global impact
• Competitive salary
• Opportunity to be hired on afterwards to the team
How to Apply
Do you want to build the next big cashback rewards platform? Do you want to help create a fun new income stream for young people around the world?
If you are interested in this position and think you would be a great fit, please send your resume and a 5 slide pitch deck about you to careers@bitbackapp.com and address the email to “Brianna.” Please do not address the email to "recruiting manager" "sir/madam" or "hiring manager", if you do, it shows us that your attention to detail is a little bit lacking! Do not include a cover letter.
Bitback invites applications from all qualified candidates. Bitback is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal peoples, persons with disabilities, and LGBTQ persons.
Type: Contract
Duration: 6 months (possibility of extension)
Start Date: mid to late March 2021
About Bitback
Bitback, a Techstars portfolio company (20') and former IDEO CoLab resident (19'), is a cashback rewards platform that aims to put money back into the pockets of young people across Africa and around the globe. Users earn cashback rewards for each and every purchase they make from their favourite retailers through the app. Merchants and service providers are able to reach and retain key consumers through special offers and rewards. Our vision is to create new income streams for young people and fuel their entrepreneurial spirits. Bitback’s platform will be launching in Ghana early in 2021. Bitback is a Canadian company.
At Bitback, we have remote working in our DNA - Bitback was created while the co-founders were travelling in South Africa, built in Southeast Asia, iterated on in San Francisco, tested in Kampala, and incubated in Berlin. We are a member of Pledge 1% where all employees are expected to donate 1% of time to causes they are passionate about.
We also pride ourselves on our 6 core values and we expect all employees to embody these values in their actions and attitudes. This includes:
Do the right thing 💚
We believe in doing the right thing even when it's the more difficult path. Learned from and inspired by the outstanding team at Left.
Make your own luck 🔥
We believe that even the most unexpected outcomes can become possible when you put yourself out there. Inspired by this talk from Y Combinator.
Embrace randomness 🎲
Be on the lookout for convergences. You never know when a chance encounter could result in a change in direction or a new pathway.
Make magic ✨
We believe in creating magical and memorable experiences for users and those you love by surprising and delighting them.
Diversity is strength ✊🏿 ✊🏽 ✊🏾
We believe that the whole is greater than the sum of its parts. We respect all cultures, genders, and backgrounds.
Have fun! 💃🏽🕺🏽
Life is short, so above all things, we want you to enjoy it. That's why we have an adventure first (remote first) policy.
Job Description
Bitback is looking for a Marketing Manager to join our team! You’ll have the opportunity to lead our marketing efforts in Ghana in advance of our launch and beyond. This role must deliver against ambitious business goals which include managing investment efficiency. You must be both analytical and imaginative - understand performance data and derive actionable insights that would optimize our business objectives. You are a self-starter who thrives in a fast paced environment, who can see campaigns through from ideation to execution. Ultimately, you will be responsible for developing uniquely local content for the Ghanaian market that drives the adoption of Bitback by both consumers and merchants. As our marketing manager, you will be essential to the establishment of the Bitback brand in Ghana. Reporting to the CEO, you’ll be part of a small but savvy team where resourcefulness and tenacity are required.
Responsibilities
• Drive marketing strategy for consumers and merchants across Ghana
• Comfortable with end-to-end execution of multi-channel marketing campaigns from ideation to post-campaign analysis including but not limited to budget planning, campaign management, performance tracking, experiments, and optimization
• Identify uniquely local marketing opportunities aligned with business objectives (i.e. partnerships, major events, seasonal moments, etc.) and deliver campaigns against these
• Own regional content creation by crafting individual market/regional-specific content in partnership with key partners and merchants
• Run A/B tests across marketing channels including emails, landing pages, google play page, digital ads, and print to grow user acquisition
• Develop multi-channel marketing campaigns to drive user acquisition for the mobile app (i.e. coordinated social media contests, digital ads, radio ads)
• Optimize marketing spend/ROI across paid social (Facebook, Instagram, Twitter, TikTok), influencers, and offline (radio, print, television, flyers)
• In collaboration with the Merchant Sales & Success Manager, develop multi-channel marketing campaigns to drive merchant acquisition (i.e. blog posts, case studies, white papers, re-engagement campaigns)
• Develop strategies to increase organic reach through link building, content creation, social media and strategic partnerships
• Create and manage a content calendar across all social media channels to support both consumer and merchant acquisition
• Support and mentor junior team members in the development of digital content
• Write case studies to showcase the value proposition of Bitback to merchants
Requirements
• At least 4+ years of digital marketing experience preferably in a fast-paced startup environment
• Self-driven with the ability to thrive in a fast-paced environment with a high degree of ownership
• Experience developing marketing funnels for digital products such as mobile applications
• Bachelor’s degree in Marketing, Business, or equivalent professional experience
• Extremely analytical with strong communication skills, able to efficiently analyze data sets and distill results into actionable insights that drive our marketing strategy
• Passionate about the product and able to communicate effectively with our target audiences
• Strong understanding of marketing analytics and campaign performance measurement, and experience with analytics tools (Mixpanel, Sendgrid)
• Basic knowledge of organic acquisition skills: search engine optimization, webinars, lead generation tactics
• Landing page optimization, conversion rate optimization experiments, and running A/B test experiments in the marketing funnel
• Ability to develop comprehensive data-driven marketing plansHistory of over-achieving
• You are resourceful and able to multitask, prioritize, and manage time effectively
• Fluent in English
• Excellent verbal and written communications skills
Bonus Experience
• Experience in e-Commerce, retail or fintech
• Entrepreneurial experience as startup founder, business owner, or early team member in a hyper growth business
What's in it for you?
• Opportunity to work on an exciting Canadian startup with global impact
• Competitive salary
• Opportunity to be hired on afterwards to the team
How to Apply
Do you want to build the next big cashback rewards platform? Do you want to help create a fun new income stream for young people around the world?
If you are interested in this position and think you would be a great fit, please send your resume and a 5 slide pitch deck about you to careers@bitbackapp.com and address the email to “Brianna.” Please do not address the email to "recruiting manager" "sir/madam" or "hiring manager", if you do, it shows us that your attention to detail is a little bit lacking! Do not include a cover letter.
Bitback invites applications from all qualified candidates. Bitback is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal peoples, persons with disabilities, and LGBTQ persons.
General Application
Don't see a position that you are interested in?
We're always on the lookout for rockstars to join our team.
Feel free to send us your resume and how you'd like to contribute to careers@bitbackapp.com.
Feel free to send us your resume and how you'd like to contribute to careers@bitbackapp.com.
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